Refund policy

We want you to be happy with your VUNELLO purchase.

Returns

If you are a consumer in the European Union or European Economic Area, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, subject to applicable law and exceptions.

To request a return, please contact us through our Contact page before sending any item back. We will provide you with return instructions and, where applicable, the return address.

Items should be returned in their original condition, unused, and with their original packaging where reasonably possible.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or you receive the wrong product, contact us as soon as possible and provide your order details and photos where appropriate so we can review the issue.

Refunds

Once an eligible return has been received and reviewed, we will notify you about the refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Exceptions

Certain products may not be eligible for return where an exception applies under applicable consumer law, including certain personalized goods or sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

Return shipping

Responsibility for return shipping costs will depend on the reason for the return and applicable consumer law. We will provide the relevant instructions when you contact us.

For any questions about a return or refund, please contact VUNELLO through our Contact page.